CLIENT CARE COORDINATOR

ABOUT KELLER WILLIAMS LUCIDO AGENCY/LUCIDO GLOBAL:

Here at Lucido, our core values are integrity, trust, and results. We offer our team all of the resources, tools, and training of a billion dollar real estate organization, while maintaining our “boutique feel,” staying true to our philosophy of being family-oriented and putting our employees’ work-life balance first. Headquartered in Ellicott City, Maryland, Lucido Global has real estate professionals in locations across the United States and Canada, making us one of the top teams with the #1 real estate company in the world.

RESPONSIBILITIES:

+ Process real estate transactions from beginning to end, this includes listings, buyer’s contracts, rental transactions and Requests for Commission (RFCs) for Real Estate Agents

+ Consult and coordinate with Marketing, Staging and Photography teams to obtain property photos, staging, signage, lockbox, access requirements and marketing activities

+ Work with real estate software system to successfully create and close agent transactions

+ Perform final review and check all completed transactions for correct paperwork

+ Input client information into database system

+ Input all listing information into MLS as needed

+ Submit all necessary documentation to office broker for file compliance

+ Input all necessary information into client database and transaction management systems

+ Troubleshoot questions from agents regarding their transactions, commission checks

+ Prepare and modify documents including correspondence, reports, and emails
 

REQUIREMENTS:

+ Prior Real Estate Transaction Coordination experience is required

+ Real Estate License is preferred

+ Prior experience with MLS is required, Dotloop and Salesforce are highly preferred

+ Ability to coordinate and communicate with staff and agents in a warm and helpful manner using exceptional customer service skills, over the phone and in person, with our agents, maintaining a professional positive service-oriented attitude

+ Ability to work under pressure and handle multiple projects at once with regards to communication, timely task completion, prioritization and accuracy while being cost-effective, resourceful and solutions oriented

+ Ability and Willingness to work as a team player, assisting others when needed

+ Professional demeanor and presence

+ Strong written and verbal communication skills

+ Exceptional organizational and project management abilities

+ Calm under pressure

+ Service-based attitude

+ Have the ability and willingness to handle sensitive and confidential information with the highest degree of integrity and confidentiality
 
JOB TYPE: 
Full-time
 
EXPERIENCE:
Prior Real Estate Transaction Coordination: 1 year